07728 500165
info@calmwater-hideaway.co.uk

Here’s a comprehensive Privacy Policy tailored for your glamping pod business website, calmwater-hideaway.co.uk. This policy is written with UK GDPR and Data Protection Act 2018 compliance in mind:

Privacy Policy
Effective Date: [Insert Date]

Calm Water Hideaway (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and protect your information when you visit our website: www.calmwater-hideaway.co.uk.

1. Who We Are

Calm Water Hideaway is a glamping accommodation provider based in the UK. For the purpose of data protection law, we are the data controller.

Contact Details:
Calm Water Hideaway
Ellenroad Farm, Bentgate Street Rochdale, Greater Manchester, OL16 4NU
Email: info@calm-waterhideaway.co.uk
Phone: 07728 500165

2. What Data We Collect

We may collect and process the following types of personal data:

  • Identity Data: Name, title.

  • Contact Data: Email address, phone number, billing and delivery address.

  • Booking Information: Stay dates, guest details, preferences.

  • Technical Data: IP address, browser type and version, time zone setting, operating system and platform.

  • Usage Data: How you use our website.

  • Marketing and Communications Data: Your preferences for receiving marketing from us.

3. How We Collect Your Data

We collect data through:

  • Direct interactions (e.g., booking forms, contact forms, email).

  • Automated technologies (e.g., cookies, analytics).

  • Third-party services (e.g., booking platforms, payment processors).

4. How We Use Your Data

We use your personal data for the following purposes:

  • To process and confirm bookings.

  • To manage our relationship with you.

  • To improve our website and services.

  • For marketing communications (only with your consent).

  • To comply with legal obligations.

5. Legal Basis for Processing

Under UK GDPR, the lawful bases we rely on include:

  • Contract: To fulfill our obligations when you make a booking.

  • Consent: When you opt in to receive marketing communications.

  • Legal obligation: To comply with laws and regulations.

  • Legitimate interests: To improve our services and ensure website security.

6. Data Sharing

We do not sell or rent your data. We may share your information with:

  • Service providers (e.g., booking systems, payment gateways, email marketing platforms).

  • Legal and regulatory authorities if required.

  • Professional advisers (e.g., accountants, legal counsel).

7. International Data Transfers

If your data is transferred outside the UK, we ensure it is protected by appropriate safeguards, such as standard contractual clauses approved by the ICO.

8. Data Security

We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, or misuse.

9. Data Retention

We retain your data only for as long as necessary to fulfil the purposes we collected it for, including for legal, accounting, or reporting requirements.

10. Your Rights

You have rights under data protection law, including:

  • Access to your personal data.

  • Correction of inaccurate or incomplete data.

  • Erasure of your data (“right to be forgotten”).

  • Objection to processing or request restriction.

  • Data portability.

  • Withdrawal of consent (where consent is the basis for processing).

  • Lodge a complaint with the Information Commissioner’s Office (ICO).

11. Cookies

Our website uses cookies to enhance your browsing experience and analyse traffic. For more information, please see our [Cookie Policy].

12. Changes to This Policy

We may update this privacy policy from time to time. The latest version will always be posted on our website with the effective date.

13. Contact Us

If you have any questions or concerns about this policy or how we handle your data, please contact us at:
Email: info@calm-waterhideaway.co.uk
Phone: 07728 500165